Not again!
Well, today’s the day I submit the bid online to NIACE. It’s not going well as the following emails will testify:
Thursday, June 9, 2011 10:01 AM
Dear A
Thank you for the new password.
I have just spent 30 minutes filling in the first two pages of the online ACL Fund application, saving each page as I went. When I saved the second page before going on to the third page, the system logged me out and asked me to log back in again. When I did this all my work had gone – nothing had been saved.
Have I done something wrong?
Best wishes
E
Thursday, June 9, 2011 10:02 AM
Hi
Not sure why it would have logged you out. Very odd.
I have fixed the issue, so if you log back in and re-open the form, your data should be there.
If this happens again, do let me know.
Thanks
A
Thursday, June 9, 2011 12:23 PM
Hello A
It’s happened again.
Nothing has been saved.
I left it for a while and when I came back to continue filling it in, I pressed the save button and it logged me out again. When I logged back in, everything had gone.
I am working on an iMac – don’t know if that makes a difference.
Help!
Thursday, June 9, 2011 12:30 PM
Hi E,
This is certainly an odd issue. Were you on any other pages at all? Did you log out of any other NIACE page?
A
Thursday, June 9, 2011 12:55 PM
Hello A
I had the form up and was filling it in and saving each page as I went along. However, if I left the computer for a while to do something else and then came back to resume filling in the form, if I saved a page I would be logged out. When I logged back in again (by putting email and password) all the information would be gone.
Am I the only one having problems?
Best wishes
E
Thursday, June 9, 2011 1:31 PM
Hi E,
Other people are having similar problems, but yours is very specific.
What I believe is happening is your browser (I assume you are using Safari) is probably seeing that there has been no activity for x amount of time and is logging you out as a security measure.
The other option it could be is, cookies are not being saved properly.
I will do my little fix again to get your data back. I imagine that this will happen again if the form is left for any length of time.
A
Thursday, June 9, 2011 1:41 PM
Thank you A
I’m not going to attempt it again until later this afternoon (had enough for now).
E
I have to say that A was very helpful and replied to me within minutes. He also managed to find all my lost data each time. I’d like to thank him for that. Later that day NIACE released a statement on their website saying that due to the large amount of applications, their system wasn’t coping too well and that they were extending the deadline from Friday 9 June to Tuesday 14 June. So that’s alright then.
